June 24, 2008:
Hi Robert,
I just wanted to say thanks for your help regarding the Toyota truck that I purchased a few weeks ago. The whole experience was very easy.
Long before I decided to buy a new truck, I did hours of research on the internet about Toyota models, options, and pricing. I also did a lot of research at various consumer-advocate websites that discussed the sales tactics that dealerships often use on unsuspecting consumers. I also tried using two of the "big" internet purchasing websites, and I was in contact with one of their representatives, but ultimately their service and knowledge was not impressive.
A good friend of mine had used your service a few years ago, and recommended you. Since I did a lot of research, I know for a fact that the price that you secured for me on that Toyota truck was far better than any price that I could have gotten myself.
What I also appreciate is that you kept searching for just the right model and options for me. As I recall, you had located about three or four trucks, and then the last one was just what I was looking for. It was nice that you kept working with me on it, since it took me a little time to make a decision. It was nice that there was no pressure, as compared to what would have happened at a dealership.
Thanks again!
John M.
Oakhurst, CA
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March 30, 2008:
Dear Robert,
I wanted to take this opportunity to thank you and your staff for the timely delivery of my
2008 Ford Mustang Bullitt. The car was everything I expected and your service in obtaining a
special order car was invaluable. The fact that I got it at dealer sticker is even more amazing
to me. I have found that this particular car is being marked up from $4,000 to $10,000 over
the dealer window price.
I appreciate the service, the price, the timely delivery of this car and could not be more
pleased. I certainly will be returning for all my new car needs and would without
hesitation recommend Hammer Auto to anyone who is in the market for a new car.
Thank you, for your efforts in obtaining this car for me.
Sincerely,
Harry M. Stevens
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April 20, 2007:
Robert,
Best Price. Speedy Delivery. Knowledgeable. Courteous. Honest.
Buying a car doesn't get any better than this!
It was a pleasure to work with you and your staff.
Stuart
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April 2, 2007:
I just wanted to thank you for a great car buying experience. I must say I was skeptical since I have never dealt with a broker. However, when comparing the customer service and the price dealers would offer me (both for my new BMW and my trade-in), there is really no comparison. I can confidently say I will use your services again when I replace my wife's car in 2 years and when my lease is up in 3.
Thank you again.
Peter Skinner
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March 19, 2007:
There is no 'bait and switch' with Hammer Auto. There are no hidden costs, no last minute changes, nothing! They deliver on everything they commit to and then take the extra step to ensure 100% customer satisfaction. I can be a demanding customer but have nothing but praise for Robert and his outstanding team!!
Paul Crisci
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February 5, 2007:
Howdy Robert!
Just wanted to tell ya how happy we've been with our mini-van. We've raved to
everyone about how great it was to work with you. We have 2 parties who may
be contacting you in the near future...one looking for a pick up truck the
other a leased car for his company. I'm sure you will do them well!
Take care & Happy New Year!!
Jacquie
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January 9, 2007:
Hi Robert,
I was telling the golf buddies on Saturday about how pleased I was working with you on acquiring the new Lexus. It occurred to me that the one I ought to tell is you. Everything went as smooth as we could have possibly expected and Carolyn loved the car...especially the bow! I'm pretty sure you will see some incremental business for the fantastic job you did for me.
Thanks so much for everything!
Happy and properous New Year!
Brian
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January 8, 2007:
Dear Robert:
Thank you for the best, fastest, and most pleasant car shopping experience of our lives. For a very reasonable flat fee you removed all of the pressure and time-consuming hassle. Previous experiences buying cars at dealerships meant hours filling out paperwork and being pressured into lots of add-on parts and services.
Our experience with HammerAuto was completely different. We were told by several dealerships that the car we wanted wouldn't be available for weeks or months. We submitted a simple one-page lease application, were approved and you had located our car in less than 8 hours. You had the car on your premises the next day. Completing the final paperwork took 15 minutes and was completely hassle-free. And this was at a price that beat everyone else's.
A major purchase has never been this easy. Thank you again for making this a very pleasant experience. We will be happy to recommend you to family and friends.
Sincerely,
Fred and Diane Getsinger
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August 17, 2006:
Robert,
I have to say I was skeptical at first then I compared Hammer's quote with several dealers only to find you lived up to your word. Not one dealer could match your deal. It's great to drive such a terrific vehicle (Mercedes SL 500), but best of all, have leased it for the absolute rock bottom price.
Thank you. - G. Schofield
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July 6, 2006:
Robert,
Just a quick thanks and a question . . . .
Got the Honda and we are very happy, thanks to you and your team for a great experience . . . we'll be back. I will also be recommending your service to clients.
Question: I am trying to sell me other car, a prospect asked about a source for after-market warrenties. Can you recommend a source?
Thanks,
Knud
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June 19, 2006:
Robert -
We picked up the caddy on Saturday, and love it. The folks in your office are great, and we have nothing but positive things to say about your entire operation there. We will recommend you to our friends, and the next time we are in the market for a vehicle, we will definitely buy from you.
Scott
PS - Now if we can just get rid of the '94 Saturn that is taking up space in the driveway!!
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June 7, 2006:
Robert,
Just wanted to drop you a quick note to say Thank You. I appreciate the level of service that you provided over the course of my car shopping. I feel like I got a great vehicle at a great price today and the capper was the minimal hassle. Veronica took good care of me and answered any questions that I had. I'm sorry I didn't make it there in time to meet you, but there is another car in my future...
All the best,
Jay
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May 4, 2006:
Rob,
The new Mercedes is fabulous, it looks fantastic and is just a blast to drive!
Thanks so much for getting me such a great deal (the price you got just blew me away) so quickly and taking good care of me. My addition to your customer comments would probably be something along the lines of "Anyone looking for a new car that doesn't call you is throwing money away!"
Just a question about that front license plate thing: I'm a little cop paranoid (probably from my 60s days) so I might just get that installed after the plates come. Is there anything special I have to be careful about so whoever does it doesn't wreck the front bumper?
Thanks again,
Ed Covello
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March 10, 2006:
Josh, I can't thank you enough for your professional and extraordinarily quick turnaround with my purchase of a Saab 9-3.
Not only was the car thousands of dollars below what my research led me to believe it would cost, but the entire process was hassle-free. We spoke on Saturday afternoon and by Tuesday night I had the car, at the financing rate I wanted. That's fast.
My wife wants to drive the family's new, incredibly safe, and fuel efficient car all the time. Our 11 and 9 year-old kids are already telling their friends (and their friends' parents) that they're dad has a "sweet ride!"
Without hesitation, I would enthusiastically recommend Hammer Auto's services to anyone in the market for buying or leasing a new car.
Best Regards,
Joel Z.
Palo Alto, CA
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February 6, 2006 - Dear Robert:
Thank you very much for helping us locate the car we wanted at a saving of around $3000 to $5000.
As you know we had already found the car we wanted at a dealer within 7 miles from our home. However, the dealer had absolutely no interest in negotiating with us on the sticker price.
We decided that we had to pay full price for the car, as it was a very popular vehicle in high demand across the country. However, I thought we would at least be able to negotiate a fair lease.
The dealer was making around $7000 profit on the car, but also wanted to markup the lease and make an additional $3000 to $5000 on the lease.
Without your help we would probably not have known that the dealer was sticking it to us on the lease.
You were able to find the identical vehicle at another dealer within two hours from our home, and save us probably around $4000 on the lease.
I am retired now, but in my working life I use to negotiate leases in shopping malls for my stores.
Even though those leases were quite long and complicated, I believe I did a pretty good job of getting fair deals for my stores.
I wish I could have said the same for trying to negotiate a fair lease with this particular dealer, but without your help, I would not have had a clue as to whether the lease was fair or not.
Thanks again for your help. I found your attitude and customer service to be outstanding. It was a pleasure working with you.
We will look forward to having you negotiate all our future car deals, as I don't need that kind of aggravation at this point in my life.
Sincerely,
Jeffrey Pooley
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February 14, 2005 - Josh Mintz:
I'm writing this letter to express my gratitude in the assistance that you gave me in buying my new 2005 Chevrolet Corvette. From start to finish the service was excellent. There was never any price haggling. In fact, I was surprised to find that my final price was well over a thousand dollars below MSRP when 2005 Corvettes were demanding a five thousand dollar premium everywhere else.
I can say, without a doubt, that my next new car purchase will be through Hammer Auto, and I have been strongly encouraging all of my friends and relatives that they should do the same. I also maintain a website, moluv.com, that receives over a thousand visitors a day, and I've already let them know how great you guys have been.
My last new car purchase took about 8 hours. Closing my purchase at Hammer Auto was less than 30 minutes. Transactions don't get any smoother than that. If you guys ever need a recommendation, I would be more than happy to share my positive experience.
Sincerely,
Maurice Wright
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February 10, 2005 - Dear Mr. Hammer:
I am an old guy who has bought many cars over the past 55 years. That is a measure of experience.
In simple terms my recent experience with you was the best that I have ever had. The transaction was direct, none of the typical hyperbol. The price saved me substantial money, and you delivered within 3 days. The car was immaculate when I arrived to claim it and your people were friendly, helpful and professional. In summary, what more could one expect?
My subsequent car purchases will go through you, and I will recommend you to my friends and associates.
Thank you for an alternative to the customary "pain."
Yours sincerely,
Russell Berg
Managing Director
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February 03, 2005 - Hammer Auto:
Hi Josh,
I just wanted to thank you for a truly magnificent car-buying experience!
Like most people, I detest the ritualized humiliation that most car dealers put you through as they go back and forth to their manager in that agonizing dance to pummel you into paying an extra few hundred dollars more for a car.
Compare that ugliness to my recent interaction with you:
1) I walk into your office and tell you that I would soon need another car;
2) You ask me what I want in the car;
3) You recommend a car that best matches my needs;
4) I express some concern about my credit and financing;
5) You tell me that you'll look into it and that you'd get back to me;
6) I leave your office 15 minutes after I had first arrived;
7) Four hours after I left your office, you call me back to tell me that I can have the car of my choice with a financing package that reduces my monthly payments by $100.
8) Three days later when I go to pick up my car, I find out that my payments are even lower than your first estimate.
Is that great, or what!?!?
No humiliation, no time wasted, no angst and--dare I say it in this day and age--a feeling that I've dealt with someone with a sense of honor. Needless to say, the car was flawless. And I have no doubt in mind whatever that I got the best possible deal. Unless it is not abundantly clear, let me say that I will never buy another car through anyone other than you guys again!
I will see you again very soon when my other car's lease expires.
Thanks again, Josh.
Best Regards,
H. Kim
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June 9, 2004 - Hammer Auto:
Hi Josh
I just wanted to thank you for your help in acquiring our new Chevy Suburban. Your persistence and experience clearly paid off and we feel we got the best deal out there!
Best regards
Michael
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June 8, 2003 - Hammer Auto:
First, I wanted to thank you for the generous donation of the BMW lease for the auction. We don't know your connection with ALSA but with several deaths in my wife's family of this dreadful disease, we are very appreciative of your support for this critically important cause.
Second, though we weren't able to get the BMW, you will certainly be our first choice when we go for our next vehicle. We are thinking of getting an SUV at the end of this year (H2? Exterra? Avalanche?). I do hope that others at the event will likewise reward your generousity with their patronage.
Best regards, Mark Nicely Helen Wang (the entertainment package winner!)
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April 22, 2003 - Mr. Hammer:
I have been suitably impressed. That was about the most painless automobile purchasing experience I have ever had. Thanks. I will send you customers!
Respectfully,
David Porzio
Long Beach, CA
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January, 2003 - To Hammer Auto:
I still can’t believe how EASY the whole process was!
I live down the street from Hammer Auto and have driven by the office (and around the delivery trucks) almost every day for the past few years. I had already been through a few painful car transactions at dealerships and didn’t believe that having another “middle-man” would help in the convoluted car buying process. But, as I saw car after car delivered to your office, I decided that I would at least call you before my next purchase. Boy am I glad I made that call!
After gathering my specs and requirements for the sale of my Sequoia and purchase of a new 4Runner, you set off to work. Within a day, you returned with options for my “trade-in” as well as a few options for the 4Runner I wanted. I was pretty specific about the color and option combination that I “couldn’t live without” and was surprised that you were able to find some so quickly. And, the numbers you provided for the sale of my Sequoia were $1,000 - $2,000 ABOVE my best expectation!
I didn’t think it could get better, but it did. Later that evening, after we had already reached acceptable numbers, you informed me that you were able to secure an additional $1,000 for the sale of my Sequoia! Amazing.
A day later, you arranged a loan and scheduled a truck to have the car brought up from Southern California, both at excellent rates. Knowing that it would be a few days before my new car would arrive, I was anxious. I was very excited about my new car, but still nervous about the transactions because it all seemed “too good to be true”.
My new 4Runner was delivered early the next week as promised. I spent less than 20 minutes in the office to complete the paperwork, which was thoroughly explained to me. After a quick walk through of my car, I was the proud owner of a fully-loaded 4Runner with every option I have ever dreamed of.
I cannot imagine buying another car without your help. Please feel free to pass on my information as a reference for future customers.
Thank you so much.
Sincerely,
Amy Chang
Palo Alto, CA
January 2003
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May 21 , 2002 - Robert:
Thank you and your staff for assisting me with the recent purchase of my Subaru Outback; I like the car very much and drove more than 1000 miles
within the first week.
Your ability to quickly locate the auto I wanted was amazing; your office handled the paperwork painlessly. You are welcome to use me as a reference.
Chris Smith
Los Altos, CA
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March 22 , 2002 - Dear Robert,
I just thought I should write you a note and tell you how thoroughly satisfied I have been with your service. When BMW called to ask for my impression of my experience buying my new car I had to ask if there were any marks higher than 100%. The BMW representative was not surprised by my request when they found out it was you who sold me the car, your reputation is clearly well deserved.
Before I was told by my colleagues here at Colliers International to purchase my new car through you, I had spent a considerable amount of time searching for an automobile. While it is easy to find information about a car on the Internet it is not as easy to get a great price on the EXACT automobile you want, or to get anywhere near the financing you were able to secure for me. Dealerships were no better. After visiting numerous dealers and being told that I could get a great price on the automobiles on their lots, if I wanted to order a car that fit exactly what I wanted I would have to pay full sticker and perhaps more if I needed it quickly. Your ability to find a car that matched my needs exactly even when I changed them on you was VERY impressive. From the prompt response from your website to the day I picked up my automobile, the entire buying process was effortless, leaving me free to enjoy my final purchase .
Overall I can say without a doubt the buying experience, impartial advice on options, warrantees and models has made me a loyal customer and advocate for you and your service. The automobile manufacturers represented by you are very fortunate, I would not consider any automobile that you would not be willing to represent.
Again my sincerest Thanks,
Jonathan Green
Chief Information Officer
Colliers International
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February 19, 2002 - Robert:
Thanks again for all of your hard work in helping us get our new Sequoia. Sheila is thrilled to have the Limited, and I'm thrilled that it's the same monthly as the SR5, but with $1000 less out of
pocket! You truly are the master at finding the best deal available, both in the final price of the car and in financing. Thanks also for hanging in there with us during our phase of indecisiveness.
You are the best, and you have two customers and a source of referrals for as long as you stay in the business.
Best regards,
Joe Addiego
Piedmont, CA
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February 19, 2002 - Robert::
Just a word of thanks! My wife and I really love the Buick Rendezvous.
The car drives great, and I think it will satisfy the needs we have for it.
We got the lease papers from the dealership and have signed and sent them
back. I looked at the sales price, and I am impressed. You ended up
getting us a great deal. We will certainly be happy to refer others to you,
and if we are in the need of a car in the future, we will certainly call.
Thanks again.
David Rabbino
Lafayette, CA
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December 10, 2001 - Dear Mr. Hammer:
I was referred to you by Eric Doss, a friend who said your price could not be beat. Since he had only heard of you and had not actually bought a car from you, I was a little skeptical.
I called you in the early part of this year to get a bottom line, out-the-door estimate on a Mercedes E320 so I could arrange my own loan. I was surprised that you did not try to talk me into any unnecessary options; instead you carefully explained the options I did not understand, and suggested that if the options were not practical to me, I did not need to order them. I then visited dealerships locally and a few out of town and found your estimated price to be the best.
When I called you again in October, I informed you that the price of the car could not exceed my pre-approved loan amount. As you began searching for the car I wanted, you faxed me different options and I carefully reviewed them with a friend. Eventually, due to limited supply, I was not able to get everything I wanted on a 2001 model. So I opted to go with a 2002, which you initially estimated would be about $3000 more. Indeed, when you faxed me the numbers on the 2002, it was $2711 more than the 2001. However, I did agree to this price for the newer model vehicle.
Now here is the real miracle... I arrived at your office with two friends who witnessed how nicely I was handled by your staff. Stefanie went over all of the paperwork completely. She was very patient with all of my questions. Then when it was time to write the check for the car, I was amazed to discover that the contract price was in fact $2404 less than what I had signed for - meaning that you got me the 2002 model for a mere $307 over the price of the 2001. My friends and I are Christians and we expect miracles, but we were truly surprised!
Thank you so much and I will gladly recommend you to all my friends. My friends who came with me when I picked up my car are already telling others about you!
Happy Holidays,
Margie Matus
Atwater, CA
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August 18, 2001 - Robert:
Thank you, thank you, thank you!!! The RX300 is more than beautiful! Better than we expected! It was even detailed perfectly with a full tank of gas! You made this whole experience hassle-free! We'd never buy another car any other way!
Thank you again!
Bryan and Sandy Abele
Las Vegas, NV
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August 2, 2001 - Hammer Auto,
My wife and I were driving home in our brand new Volvo V40, in shock over how easy and pleasant it was to buy a car. After terrible experiences with dealerships, yours was a pleasure. Plus you saved us a lot of money over what any dealership could have done. We both agreed that after dealing with you, we'll never buy from a dealership again.
Thank you,
Tim, Lisa and Evan Brand
Pacifica, CA
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July 31, 2001 - Robert:
First off, let me say how much I'm enjoying the new Dodge Durango
that you folks helped me find and buy. It's getting a custom paint
job up at California Concepts this week, so I'm back to driving my
old truck (a 95 Chevy Blazer) for the week, and that really drives
home just how much more I like the new Durango. Dealing with you
folks was an absolute pleasure, and you can be sure I'll be back
again for my next vehicle, in a few years.
Brent Chapman
Mountain View, CA
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July 25, 2001 - Hammer et al.,
David and I understand that a business like yours runs on referrals and we're more than happy to share with our friends our satisfaction with the easy and efficient process we experienced in working with you.
As we all know (and consumer surveys prove again and again) the most painful part of buying a new car is the whole, ugly dealer/deal/hidden charge/bait & switch process...and the part that you eliminate and/or make painless.
I hope our referrals turn into more business and new referrals for you and Hammer.
All the best,
Michael Tchao
San Francisco
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May 30, 2001 - Dear Mr Hammer
(and Staff at HammerAuto),
You recently got me a Subaru (the black Outback Sport).I was the guy who came up from LA to collect it.
I would just like to say thank-you very much for all your help. You made the process extremely easy (as it should be), something that a lot of other people selling cars seem to have forgotten. Fundamentally you sold me what I wanted, not what you wanted to sell me. Therein lies the difference. You also managed to save me money in the process, even accounting for flying up from LA to collect the car.
I must admit I did not believe my friend who had recommended you, I am very grateful that he was persistent. If you ever need a customer down here reassured, then please feel free to use me as a reference. If I buy another new car in California it will be from you.
I wish you every success in your business.
Gareth Pierce
Los Angeles, CA
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April 18, 2001 - Dear Mr. Hammer:
I am writing to express my thanks to you for an extremely enjoyable experience when I purchased my new Subaru.
I must admit that I was more than a bit skeptical at first. I did a lot of research on the Internet and I thought I knew everything about leasing my new car. I also thought I was getting the best deal I could find. I mentioned that I was looking for a new ar to my friend and co-worker, Dr. David Lerner. He told me about Hammer Auto, and that he, his wife, and his business partner had all bought their cars through you. He began raving about how you make the deal so easy to arrange and that nobody can beat the price you get. He said you were "the only way to buy a car." Of course I felt that along with everyone else in the world, he was full of hot air. Being a very persuasive guy, he convinced me to come off my "high horse" and listen to him. It was then that I called you and I immediately began to feel a sense of relief, as there was no "hard sell" or heavy-handed tactics. When you said that you would get back to me in a few days I felt pleased.
In the meantime, I visited my dad who is the world's biggest skeptic about everything. He proceeded to lecture me about how I was going to get "ripped off" by hidden clauses and costs. He said that when I got to your office everything would be different than what had been arranged by phone and fax.
Now this really set me off! Here I thought I was into something really great, and my father the skeptic just shot me down!
I promptly called Dr. Lerner, who reassured me that I was going to get a great deal with nothing hidden or undisclosed.
I forged ahead. When you called me back with the prices I was astounded. Despite my extensive research I was nowhere near the price you quoted me! I ordered the car from you right then!
Instead of being a totally trusting soul, I called my local Subaru dealership. I spoke to the salesperson who had originally taken me for a test drive. He told me to come to the dealership right away and that he would beat any price I was quoted. When I got there I showed him my quote from you [even though you had asked me not to do this very thing!] and he said, "you can never get that car for those numbers." I was scared that my dad was right after all!
As I drove to Palo Alto to pick up my new car I was both nervous and excited. I reached Hammer Auto and there was my beautiful shiny new Subaru! Dr. Lerner told me that the best part of the deal would be that the paperwork would take only twenty minutes. Although you kindly offered to go over the whole car with me, I declined since I had already gone over the whole car on the Internet.
I called Dr. Lerner from the new car on my way home and screeched with delight at the fabulous new car I was now driving. Everything promised to me was delivered!
You are the best, Mr. Hammer! Even my dad had to admit that "This is the only way to buy a car!" Keep up the great work and I look forward to many more dealings with you and your great staff!
Sincerely,
Megan Batchelder
Sacramento, CA
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March 26, 2001 - Dear Robert,
I wanted to thank you once again for finding my Hyundai Santa Fe. I absolutely love it! I will be forever grateful to you for finding the car of my dreams. I cannot get over how simple it was.
My experiences with internet inquiries (which had pretty much been ignored) and dealers were very stressful. I had no idea while I was doing my research that this car was so difficult to find and that the prices listed were unrealistic. Many dealerships didn't even have any Santa Fe's on their lots and to add insult to injury, I was told I was expected to pay anywhere from $3000 to $5000 over MSRP! I was getting so disgusted that I decided to talk to a broker to see what would happen. After speaking to you for a few minutes, you called me back less than 18 hours later to tell me you found my car. I still can't believe how easy you made everything. You not only saved me several thousand dollars, you found my Santa Fe which included options that saved me even more money on my car insurance premium!
Thanks to you and your very capable staff, I was in and out of your office and enjoying my new SUV in no time AND I did not have to endure any salespeople trying to sell me additional services I did not need or want. In the past, I had felt like the dealers always got the better of me and the first thing I did was remove the license plate holders advertising their dealership. For the first time ever, I have no intention of removing my license plate holder. As silly as it may seem, that speaks volumes about my experiences with HammerAuto.Com. I look forward to referring a lot of business your way.
Sincerely,
Pat Chung
San Francisco, CA
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March 19, 2001 - Robert,
I'd like to take a moment to thank you and your staff for the service that you provided. My first experience with a broker won't be my last.
First you found my Audi TT in record time. I called with a half hearted attempt to see if a broker could find me a car faster than a dealer. The dealer wanted a $500 deposit and were quoting a three month wait. When you called me up five hours after our initial contact with the EXACT car I wanted, I was floored.
Second, was the price. All the dealers wanted a premium for cars on the lot that did not meet my specifications (color and options) or would sell me the exact car I wanted at MSRP when it arrived in three months. You saved me money even after your broker fee.
Finally the auto was delivered in three days. Unbelievable!
Thanks again for a great buying experience.
Regards,
Gerry A. Brown
Cupertino, CA
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Hello Hammer and Staff,
I am so sorry that it has taken me this long to thank you for the great experience I had in leasing my '99 VW Jetta through you. I just hit my 1 year anniversary with the car and it prompted me to send you the letter.
I had totalled my '98 Vw Jetta and a friend ar work gave me an ad of yours from the newspaper. I placed the call to you and the rest is history. You asked me three questions: What model? What color? and Manual or Auto? Within 2 hours, you called me back and said that you had found exactly what I was looking for and when could I pick it up?
I was very difficult to deal with at first because I was so leery about the experience. I had previously purchased 8 or 9 Volkswagens from a dealer and had never dealt with a broker. You provided me with hundreds of referrals to call, which I did. From there it was a breeze.
I was picked up from work and taken to your office. The paperwork was ready for me. This was a big change, because I was used to being "hammered" by the dealership to purchase accessories/ paint/ upholstery/ wheel protections, etc. This is the most distasteful part of working with a dealership. You didn't do that and I am grateful.
I will be back at the end of my lease to see you again for the next one. Thanks again for your patience with me and the best car-buying experience I have had to date.
Regards,
Nancy Terry
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Hi Robert!!
I wanted to take a moment to send you a heartfelt thanks for helping me obtain my dream of 18 years. And if I do say so myself, we do look good tooling down the road together....my Jag and I !! The fact that I'm even driving this car amazes me...but what equally amazes both my husband and I is how easy you made it. We're Hammer customers forever! In a business where the customer can be at a disadvantage, you're honesty and integrity stand out---not to mention your negotiating talents.
When I stumbled upon you on the Internet, I had no idea how fortunate I was. I had already done a significant amount of research into the availability of the car that I wanted. I knew that San Jose British Motors had the car and I knew their price on it. Within hours after talking to you, you called me back with an incredible savings of approximately $7K (more than we ever imagined could be negotiated). And as if that wasn't enough magic, you had the paperwork all lined up so that it took us about 15 minutes to wrap up. Incredible! We will be back for all of our future automobile purchases. I have already passed on your name and cards to a number of friends, and will continue to do so. Please feel free to pass on my number and name to potential clients as a reference. I am more than happy to relate my experience to anyone wishing more information on your services. Thank you so very much for everything!
Nancy Dickerman
P.S. And my son is writing a thank you note for the totally cool toy car you gave him...that should be there soon. He loves that car (so do I!)...he says that it's the hottest one he's got.
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